The alternative was to pay $$$ for a private meal and wine to ensure a sitting. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Amazing resort, enjoy the staff Yonathan was the best and also the shows. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We are looking for your next visit in the near future. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. I did the "STAR PACKAGE" and I can tell you it wasn't worth it. One night we went right at 6 again. We did bring a few with us and we did use them. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. You could find shade in swim up bar in family pool. and our The resort itself was very clean and everyone was friendly. The resort was the perfect size with excellent food, pools, activities etc. All Rights Reserved. Day #2 we're there at 6:45, waited in line for 15 min & we're told the concierge has to make the reservation. He got us in. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. Be sure they will be even more motivated. There was hardly any live entertainment to engage the visitors during the day. 97% of travelers recommend this experience. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. We are glad to know that our resort and crew exceeded your expectations. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. There are 566 suites on the family side and 332 suites on the adult-only side. Another man was killed while lying in a hammock, while a person was shot. PH Cancun Aerial. Yonathan is the best! Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. The staff here have been outstanding. There's a sports bar, Overtime Bar and Grill. Our star-worthy experiences are turning heads. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Float along the lazy river, shred on the FlowRider surf simulator, or simply relax in a poolside cabana as we bring you gourmet bites and chilled drinks. We hope that we will receive you again soon. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Authorities made two of the eight grisly discoveries at midnight Monday in the trunk of a taxi, Rivera Maya News reported. We ordered all 3 desserts to try them all. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. We stayed in a junior swim up suite with our 5 and 3 year old kids. per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. We found the food and drink to be good. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. He was amazing!! Didn't get any contact from her for 24 hours. Been here 2 days so far. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Our kids did mini golf once. This was a daily occurrence. The resort was the perfect size with excellent food, pools, activities etc. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Hi if we are on the family side could we go hang on the adult side? Queuing arrangements for lower class guests need to be addressed. There were limited tubes. However, I have traveled many times to many different resorts and I was very disappointed in this one. Yes, free parking is available to guests. Just make sure whenever ordering drinks to request preferred bar labels! Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. We are looking forward to your next visit in the near future. The surf was rough. The bartenders are all amazing and friendly. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. And its loud. Worried about him. How easily could my kid get alcohol? We liked being able to control all of the lights, fans, etc. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. We will be coming back for sure. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. The sports bar was also good. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. After feeling exacerbated, I went to the manager Roberto Bono. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Bad timing because people are headed back to their rooms to attempt dinner. But really wasted his afternoon. riding on horseback through the tropical scenic trails of Costa Rica or v. isiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. The subpar parts: Our room was not great. After feeling exacerbated, I went to the manager Roberto Bono. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Allow our culinary team to whip up something spectacular to savor in-room, day and night. Cookie Notice Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. The next time someone with us went at 12:45 to wait until 3:00. The good: We arrived to applause as we entered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ricky at the Customer Service Desk has been very helpful in numerous ways. It's not the place for you if you want to relax by the beach and pool. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Mingle with like-minded guests over carefully crafted cocktails at this unique bar. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. There was no lighting outside in the evening. [removed] Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. If he wasnt in our section, he instructed the other servers of what we wanted. Our ceiling in our bathroom leaked into our sink. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Explore 292 suites, stunning wedding venues, eight . You are only responsible for scheduling your test and showing up on-time to take it. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. . The fresh coffee bar had long waits also. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Food is meh. Our team checks each review posted on the site disputed by our community as not meeting our. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. The beach is nice, it feels like home. $38.00. Our kids did mini golf once. Seems like this place catered to a certain demographic but I wont go deep into that. Generally the resort was decent. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. I booked & paid for the 2 queen bed swim up & thats what I expect. So sit back, relax and feel like an A-lister. 2 of our 3 rooms were close together. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Be careful (per Sunwing Website) included in Star. Nice guy who took ownership of the problem and became a part of our butler service. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. 2023 Planet Hollywood Cancun. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! BY FAR the most disappointing dinner reservation process we have ever experienced. Director's Suite. Many travelers enjoy visiting Hacienda Mundaca (7.7 miles). As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. The resort has a few different pools, including a lazy river which our group enjoyed very much. We are pleased to know that you enjoyed our facilities and activities. CLICK HERE for the Download! Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We also ate at Italian twice. We are not Star Class and have had no issues getting into them. The beach is nice, it feels like home. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. from one central panel. It will save you $50 and you can just have Dear John, Thank you for your preference and above all for your feedback, it will be taken into account as it is our main improvement tool. I will share your comments to the staff. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Tripadvisor performs checks on reviews. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). PHabulous regards, Jonathan Iriarte General Manager. Shipwreck Cove and Jurassic Splash Park, lazy river, and four pools, Hollywood memorabilia, entertainment-themed facilities and amenities, Disco, movie theater, and daily and nightly entertainment, Planet Play ($) trampoline park and arcade, We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Prevention, For any additional inquiries about our Safety-Assured Vacations or. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Barren Space Productions. If I could have chosen zero stars I would have. Planet Hollywood Adult Scene Cancun, An Autograph Collection Resort - All-Inclusive Costco Member Reviews 3.9/5 ( 238 Reviews ) Costco Star Rating 4.0 Star Hotel Carretera a Punta Sam, SM006 Mza 002 Lote 07-08, Zona Costera Zona Continental, Cancun, Quintana Roo, 77400, Mexico They maybe went 2 times each the whole day. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We will be coming back for sure. The Buffett was ok. We found things to eat. We tipped and even with tipping the service was just ok. We would think twice on Star Class in doing it again. Welcome. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Crta a Punta Sam, SM006 MZA 002 Lote 07-08 Costera Zona Continental, Municipio de Isla Mujeres, Cancun, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. I hope they can find all the missing to give the families some closure. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. The lazy River was so fun for our family of 10. We are glad to know that our resort and crew exceeded your expectations. Couple in lobby with computer. We are not picky. The bartender at shores was better. Please review, this will take some time. Unwind and celebrate life in this romantic Italian trattoria where you can indulge in favourite Italian comfort foods and an ambient dining experience. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. With an extensive wine list to pair with every meal. The steak house was really good the first time. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. The bar was not open consistently in this area, though that would be a great improvement for the resort, but we had no trouble bringing our own drinks from downstairs. 2023 Planet Hollywood Cancun Adult Scene. Good hotel, average food, horrible Star Package experience. 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