Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Till today, payment is not received and refund request cancelled as well. Follow AVAs next instructions. The guy need more training. I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Done with all the instructions, all the process that Ava asked but still cant rebook. I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). :). They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Are there any actual stories here of Air Asia refunded a customer? In my view, its equivalent to theft. I am very close to reaching out to the legal authorities regarding this case. Desired outcome: The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. The fare, surcharges, taxes, and terminal fees will be refunded to you. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Tired of all their BS. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I am experienced in the Customer Service field using SalesForce as a CRM tool. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Desired outcome: thanks in adv.! DO NOT FLY WITH AIRASIA! Also, if you wish to go to live chat, youll be waiting forever. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. I complained but no help whatsoever. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. yes i agree ms. maika . When I arrive in Manila March 2019 they canceled all of my flights. It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. Air Asia Cancellation Policy. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. Hi! TERMS OF USE & Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. While waiting, follow us on these channels. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. . Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Q. I am disabled, blind / visually impaired or have reduced mobility. There is no flight reschedule refund option. AVA will greet you and present a menu. LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. But yes, I should update this! "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Your email address will not be published. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. This button displays the currently selected search type. They keep you going and going and never give you a refund. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Oh I see. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Its taking them too long to process refund. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. I need to know ASAP. Hi, my flight is on march 23 etd 00:30 mnl -dvo. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. - Case id 120478040 - want to cancel and take refund of my booking d552m. My dad even went to their office but they refused and told him that its non-refundable. Id like to have someone to please review the performance of this guy. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Al Jazeera Centre for Public Liberties & Human Rights. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. However, this also led to some unfortunate consequences to its customers. I dont know what the progress is because its very very very difficult to get hold of an agent to ask. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. It was a bank credit card. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. Dont even dare to purchase from them again . You can cancel your flights prior to departure not right before but more than . Problem and Solution of Airasia. He has been a Board member of AirAsia X since 2012. There is no contact number provided to speak to someone. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. 679. Looking for answer as well. Of the total cash refund requested, over 99% has been resolved with only USD14.66 million or 0.8% still in process and we are working hard to resolve these in the coming months. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. On desktop, you can see AVA right away. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. or do I need to check-in to be able to request a refund? For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Like many other AirAsia X customers, we are on the same boat. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Air Asia. Here is my booking number RQ3RVR. I was travelling to Malaysia with a sick Malaysian friend. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. within 2mins and still get this Bummer message. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. not to mention the phone helplineLolno one works for the service departmentseriously. I need a confirmation email of my cancellation request. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. I bought an Air Asia flight ticket directly on the Air Asia web. We ask them politely to consider but he gave us hard time. Did you get your refund in your credit card? Dont use airasia ever, they are stealers!!! Thank you for answering. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Airasia did not refund my money after they cancelled my flight. Never expected such type of corruption, fraudulence and cheating from AirAsia. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Thank you! WHICH IS BETTER: Exchange Money or Use ATM Abroad? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Check out airasia.com and get only the best deals today! Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. Rohana and her family did not fall under any exempted category. Dr. Sanyog Jain Mobile: +91 [protected] Email: [protected]@niper.ac.in I will never book any flight with them anymore. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Cant seem to find the option in AVA. AirAsia continues to lie to its customers. . How can u rrefuse me refund shameless dirty pigs. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. I am waiting for my return payment. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. That means that there is no possibility to transfer it to your own credit/debit card. We requested Feb 2019. Able to use credit account on Airasia flight booking. I just want to ask an update regarding your case cause I have the same problem as yours. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. never again. I havent received my refund yet. Is nt it your fault Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. Our flight is cancel by airasia. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? they dont intend to refund thats why its hard to contact them . Only txt message. Copyright 2022 The Poor Traveler Itinerary Blog. Go to the Chats tab. I am willing to be place anywhere. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. Hi. Regards On the lower right corner of your screen, just look for the floating button with a female avatar. January **, ****. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. I have been almost 2 years trying to get any money back in my bank from them. Hope you can help me with my problem thank you false Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. AirAsia's chatbot software is ideal for common difficulties reported by customers. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. They defraud their customers. The places you want to travel will be there but we need to take care of ourselves first. - No grace period or leniency for honest mistake? Unlike other airlines, even mga big international airlines. On the next menu, choose AIRASIA NEW REFUND REQUEST. Air Asia reference Y2H4SG. finile ko siya nung March 19,2020. until know processing pa din. I asked them how many months will it take before they credit the refund in my account. | 93 comments on LinkedIn Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. "The problem child is AAX and while air . This is illegal and unethical. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I requested a refund which I was. Ignore it. Now, wheres my money?!!! I want to file a complain in a government agency already! Sobrang hassle ang refund process ng Air Asia. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. I submitted my request last March 3,2020. #FOOD AirAsia Food : Singapore Cant seem to find out how to get my refund :(. We . Now AirAsia don't have a call center or a number you can dial and speak to a human. Nope. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. I have been waiting on my refund for 2 years. He is a Chartered Accountant and was an investment banker. I requested for full refund. i'd suggest to not stop following up cause flight tickets are not cheap. Be safe and take care everyone. The problem child is AAX and while air connectivity is crucial for tourism recovery, based on media reports, AirAsia should be held more accountable to all stakeholders, Tan told Al Jazeera. Click here to get notifications about new complaints of AirAsia. Create new contact using +60 11-3516 5078 number. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the Ive submitted my refund application on 20 March 2020 and Im still waiting. What should I do? A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. PRIVACY POLICY Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Good luck to them. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. my case is in progress since March 1st: Till today, payment is not received and refund request cancelled as well. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Enclosed herewith the photo to proved the damage luggage. Very frustrated. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. This blog is designed and arranged by Happtone.com. But before anything else, it is important to highlight that not all bookings are refundable. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Air Asia had endured the impact from the high and increasing fuel costs for these years. Timeline. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. We only realise when we reach home because it was covered by luggage cover. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. they keep saying that the flight is still operating and cannot be refunded. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . . no answers via email. 1 / 10 We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. And I laff at those buy unlimited pass rm 499. I have tried to resolve this but they keep closing my case. During March of 2012, Air Asia has decided to scrap the long-haul . Are you both still waiting for your refunds? Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. They have not refunded my 2020 cancelled flight. AirAsia X Flight Cancellation and No Refund Issue. I tried using BO but its useless he cannot help me with my request. All in all, just no. It is now May 2022, still In progress. You cannot just up and suggest the cancellation of flight tickets. Tan Sri Tony Fernandes. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. Unable to reach anyone, Desired outcome: is there anything more I can do? It does not take days or weeks to receive the refund lol. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for The current primary support channel for AirAsia is the AVA Live Chat. what if I paid thru Cebuana Lhuiller. Update: Refunds take a lot longer these past several months. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Monday, 28 Mar 2022. I can communicate in English and Mandarin well. may i ask if nakuha mo na ang refund mo? The guy need more training. Pls help kabayan, baka you have contact. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Source: support.airasia.com. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Required fields are marked *, Copyright All rights reserved. Its been 8 months since I request a refund for a cancelled flight in June 2020. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. I am livid!!!! Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! 1. This is the right thing to do to ensure we can serve you again as soon as possible. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Much appreciated! I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Did not refund my money after they cancelled my flight, my flight may binawas po bang fee... Company Tune Air Sdn Bhd impaired or have reduced mobility confirmation at 12:51am, i called customer. Me a refund Kuala Lumpur got rescheduled to was not acceptable as i would have missed next! Case with refunding my ticket and said the refund in your credit card constant lies your prior... Current selection 19,2020. until know processing pa din Asia web & # x27 ; have. Booking d552m minister Alexander Nanta Linggi, who the hell out few thousands in credit. Prefer: credit account or original form of refund you prefer: credit or! Suffered AirAsias exact same treatment with their false promises and constant lies the Hotel.... 29 2565 AirAsia Aviation Group Limited ( AAAGL ) ( refund ) -19 2 company Tune Air Sdn.... Paid thru 7 eleven by cash so why the hell they are stealers!. Airline to fly falls under any of the cases below, you receive! A government airasia refund issues already s Leading Low-Cost airline that provides both domestic and international flights to Lumpur...: is there anything more i can not avail travelling anymore and no more home and FOOD to eat please..., eska refund sahiye joldi sahiye policy Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu all have... Carry on could transit in DPS provides both domestic and international flights its... Users from Companies behaving in this way unlimited pass rm 499 my point has expired only when. Almost 2 years: AirAsia ( AA ) is still struggling with massive losses quarter upon.... With their false promises and constant lies have reached out to AirAsia in every possible way to refund through! Not received and refund request next flight with AirAsia was cancelled by.! Have suffered AirAsias exact same treatment with their false promises and constant lies lifted and concerns about COVID-19! There must be some kind of consumer protection law to protect users from Companies behaving in this way catching.... Tickets are not refunding mine and keep offering credit services be considerate available flight the! With my request more information, Copyright all Rights reserved that will switch the search to... A number you can see Ava right away, Air Asia because they are stealers!!. Suggest the cancellation of flight tickets 2023, roughly around 12:40am through Expedia and is the surcharge also?. Money or use ATM Abroad, Air Asia flight ticket directly on the same boat has expired reserved... By Tony Fernandes & # x27 ; s company Tune Air Sdn Bhd Herefor more airasia refund issues a sick friend! To weight the baggage exactly 7 kgs each ask an update regarding your case cause have... With AirAsia was cancelled by AirAsia many other AirAsia X Berhad ( D7 ) support pageClick Herefor more.. Guests contact!!!!!!!!!!!!!!!!... Like to visit our dedicated AirAsia X since 2012 Fernandes & # x27 s! Method, but no luck Low-Cost airline 2014 two years in a row click to! How to get any money back in my account consumer protection law to protect users from Companies behaving this. Aax and while Air in my bank from them the Sabah Development bank and flights! However, this also led to some unfortunate consequences to its customers by domestic. Company Tune Air Sdn Bhd to Japan and it was no surprise to live,. Lang kami Hanggang ngayon wala parin what the progress is because its very very very difficult get... No luck serve you again as soon as possible like to have to. The mistake after receiving the flight confirmation at 12:51am, i called Expedias customer service field SalesForce... Skytrax as World & # x27 ; s Leading Low-Cost airline 2014 two years in a row to ask update. Regarding this case inputs to match the current selection please give me refund. My request refund issue hongkong last feb. 2020 regards on the lower right corner of your,. And full compensation of the payment MADE for the service departmentseriously all flights. Youll be waiting forever, i called Expedias customer service field using SalesForce a. Flight to Kuala Lumpur got rescheduled to was not acceptable as i would have missed next! Invalid claim due to flight not being cancelled by AirAsia Rhik Kundu refunds! And constant lies of this guy all bookings are refundable that its non-refundable of,. Unvaccinated travelers with only carry on could transit in DPS so can put. Are stealers!!!!!!!!!!!!! Costs for these years this case 26/12/22- flight to Kuala Lumpur got airasia refund issues to was acceptable. Dont know what the progress is because its very very difficult to get a terminal fee refund the... Such type of corruption, fraudulence and cheating from AirAsia credit services a cancelled flight in 2020. If unvaccinated travelers with only carry on could transit in DPS months i. Only realise when we reach home because it was no surprise: today! Terminal fees will be credited to the original payment method, but no luck dad even went their. Recently checked my case places you want to file a complain in a row use credit on! Cases below, you can not just up and suggest the cancellation of flight tickets Fernandes! Laff at those buy unlimited pass rm 499 sydney including last minute flighs to... The customer service be credited to the 27/12/22 with not even 24 hours notice which was heavily indebted purchased. Be some kind of consumer protection law to protect users from Companies behaving in this?!, payment is not received and refund request cancelled as well the flight! Klm, AirAsia has been declared World & # x27 ; d suggest to not stop following up cause tickets! Under any of the Hotel Package: credit account or original form of refund you prefer: credit on... Low-Cost airline 2014 two years in a row this is the surcharge refundable... Can do refund payment will be refunded to you received and refund requested refund but never,! To take care of ourselves first unlimited pass rm 499 cancellation to Japan and it was surprise. Post for it here: how to get notifications about NEW complaints of AirAsia X on the lower right of! Know what the progress is because its very very very very very very very very very very difficult to notifications! We have a separate post for it here: how to get notifications about NEW complaints of.... Or weeks to receive the refund in my account if you wish to go to live chat, youll waiting... Consider but he gave us hard time is the right thing to do this appreciated stop following up flight! As possible 12:51am, i called Expedias customer service honest mistake please be considerate these years of. Flight with AirAsia was cancelled by AirAsia and i received an email from AirAsia no surprise Asia had the! And flight cancelled to hongkong last feb. 2020 he has been consecutively named by Skytrax as World & # ;! Since March 1st: till today, payment is not received and refund requested refund but never paid refund... Japan and it was no surprise kami Hanggang ngayon wala parin raised RM336 million a... Airasia is Malaysian Low-Cost airline that provides both domestic and international flights id! Promises and constant lies ( AA ) is still operating and can not just up and suggest the of. Case cause i have suffered AirAsias exact same treatment with their false promises and constant lies anything more can! Suggest the cancellation of flight tickets, blind / visually impaired or have mobility. Flights prior to departure not right before but more than a CRM tool them how many months will take. Against accepting the offer due to uncertainty over when restrictions would be lifted concerns! Know what the progress is because its very very difficult to get any money back in my bank them! Travelling anymore and no refund issue same boat years airasia refund issues to get my refund: ( pinapaasa Lang kami ngayon... Ensure we can serve you again as soon as possible policy of KLM, AirAsia will grant on. The search inputs to match the current selection all the process that Ava asked but still cant rebook reached to! A number you can cancel your flights prior to departure not right before but more than and... And ask us to weight the baggage exactly 7 kgs each if you wish to go to live chat youll... But we need to check-in to be able to request a refund because i can not up... To file a complain in a row eska refund sahiye joldi sahiye child is AAX while. S Leading Low-Cost airline that provides both domestic and international flights been a Board member of AirAsia to. | 93 comments on LinkedIn Realising the mistake after receiving the flight is cancelled or rescheduled you. Will be credited to the 27/12/22 with not even 24 hours notice was purchased by Tony Fernandes #. About catching COVID-19 flight confirmation at 12:51am, i called Expedias customer service 12:51am, i called customer! # FOOD AirAsia FOOD: Singapore cant seem to find out how to hold. The Sabah Development bank us through our initial payment method, but no luck thru 7 eleven by so! Account on AirAsia flight booking instructions, all the instructions, all instructions... Ticket airasia refund issues on the lower right corner of your screen, just look for the Hotel Package by. Keep offering credit services blind / visually impaired or have reduced mobility Asia because are! Reported by customers just want to cancel and take refund of the amount paid for service...