Fantastic! Instead, it accuses her of missing her flight. Once again they seem intent on sabotaging their once-good reputation. she raised the issue with BA and requested a cash refund, but her request was denied. Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. Done! for their Avios to be returned, no mention of this, quite rightly. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! I tried the gold line but its a dead end. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. Now its refusing to return all her money. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. We will automatically rebook you to the next available BritishAirways flight. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. It most certainly does. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. What am I doing wrong? Just cancelled my BA flight and it worked. Not good. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. These could not be used to pay for flights online. 3- 14/4/202 I made a formal complaint via email and attached all the screenshots /confirmation emails etc inquiring about my refund. If I can get more people their refunds.I think that is the ideal outcome, she said. Im sorry to hear youre still unhappy with how weve dealt with your refund request. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. Yes. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Is your flight delayed three hours before the departure? I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Log in to the BA account of the lead traveler. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. I waited for about 5 mins to get representative and had no issues getting a full refund. Also its TRUE, they scamming everyone. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Sadly, didnt work for me just now. Can I change my BA voucher for a full refund? Non-refundable tickets stay non-refundable. Some people did it to help the airline, but such a misplaced display of loyalty is pointless. Sit back and relax while we do the work. Any unused Future Travel Vouchers will now be automatically refunded by BA. Despite laws in place saying airlines must give people back. Trying for last 36 hours. Eva. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. Brilliant stuff works! Apologies, a correction to my post above. Hi there and plenty of good reading above. 3. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. But if you had used part of the ticket, your refund will be less than the used portion. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. You should now see a confirmation page that looks similar to this. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. so above doesnt work right? If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Thanks, Pamela. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Subscribe to Elliott Confidential, our email newsletter. Thank you a lot! Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. T&C can be void if they violate the law. It worked for me when tried at 6:28pm. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. And I think I used some points to part pay will those be refunded too? Our free daily newsletter sends you the latest information on hotel and airline programs. What Issues Can I Expect When Requesting a Refund from British Airways? At times, the flyers may be asked to pay some penalties against being considered no-shows. British Airways generated the cancellation notice by mistake. Adrian, thank you very much for this post. The customer, in this case, was one of those people who believed BAs nonsense and got pushed into requesting one of the vouchers for whatever reason, most likely because they got frustrated with the process or couldnt reach a live agent or they were lied to by a representative of the airline. Ive shared this with other people in the same situation. Please check their website here for contact details. The Java script business didnt seem to do anything for me. British Airways can't keep your money under any . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. Has anyone else faced this situation? Sorry, we are unable to display your booking as all the flights have been flown.. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. My cancelations only happened a few days ago so I havent seen any cash yet. Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. Once you complete the three steps, we'll immediately send a refund request to your bank. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. ERROR- Access to this booking has now been prohibited due to too many unsuccessful attempts. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Brilliant idiot-proof instructions refund email just received, many thanks. Thank you Elias & thank you Travelling for Miles! Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form This refund is . While not legally binding, the decision could open the door to others in a similar boat. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. British Airways Refunds. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. No email yet but this gets me further than I have managed by phone so thank you! So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I havent received refund confirmation from BA. This policy includes certain rules and regulations set for return flights as well. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. taxes) to the original form of payment. Thanks a million for the info appreciated! Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. Then it gets stuck (for hours) on a screen that says: We are refunding your ticket(s) which may take up to 2 minutes. Law Reform (Frustrated Contracts) Act 1943. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! British Airways cant keep your money under any circumstances. Not sure what else I can do about it. There were no queries, no attempts to sell me on the voucher scheme. BA even not allowing me to manage my booking. (it worked for a number of people as little as an hour ago), Hi. For bookings made elsewhere contact the travel agent who made your booking. Submit your British Airways refund request form. I went through this process as soon as my flight was cancelled and it worked perfectly. Any part used Future Travel Vouchers will also be refunded. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. I just used this guide and it worked perfectly. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. To determine if British Airways in fact violated the law one has to call on the courts to make a decision. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Thank you for good information. Traveling For Miles is produced and written for entertainment purposes only. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. and you should receive an email that looks similar to this: British Airways should now process the cash refund as per its terms and conditions. thanks so much in advance for your help! Show all | Hide all show Types of refunds Thank you so much. There is no way to get through British (we have been trying for 2 days now) and no email. Seems blocked just takes you to the travel voucher page now. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. Fyi, Finally I can access the webform and fill out the this morning around 10 am. British Airways did not act in good faith here. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Ive found it easier for me to cancel my reservation following partially your excelent guide. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. I will update this post when I receive the refund. Or, cancel your booking and claim a refund (incl. British Airways has taken two steps to get around this problem. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? Accept the consent and click continue. Thank you so much for doing this! Did you try the link I posted on the 24th (in the post above)? I feel for BA but its outrageous that we have to go to such lengths to have our money refunded. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. I want to cancel other items in the booking. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Thanks for all help! Lets see what happens. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. Refund received today, 4 business days after the call. Dont do nothing here yet. If you want to avoid hours on hold waiting to talk to a customer service agent, we have a solution for you. If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can. You can file the claim by completing the form on the website. Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. Any advice. Sit back and relax while we do the work. Well is started filling it out and I got suspicious and clicked back. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. British Airways will automatically rebook the connecting flight also operated by them. No mention of an admin fee either I recommend this option. I never was able to get ahold of them because of the changed call center hours. Select yes again and this time a new section will open up asking you to confirm which passenger you are. This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. What happens if you try to repeat the process? Just completed it successfully. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. Will update once I get my refund. Please contact CEDR directly to check whether they cover your dispute there are some disputes they cannot deal with. Done. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Of late, it has []. Thanks and hopefully someone can help us on this ???? British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. For any accountant this software is easy to learn as . You can update your choices at any time in your settings. Under your canceled flight, click the cancel & refund flight(s) button. Of course this didnt happen and I received a voucher instead. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. I reviewed the correspondence between you and British Airways. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Im so grateful for your guide trying it this morning we dont get this step coming up : If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). My advice is to just keep trying, it does work sometimes. I got through to an operator immediately. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! "If. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? However, no email received. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. Now when I log in there is no record of my flight booking they have removed it. Please come back and let me know when the money comes back in (thats the important bit!). In fact, we can also collect evidence on your behalf and reach out to the merchant. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. [] Directing them to areas of their websites which suggest that theyll be offered a refund but which actually only offer them the option to request a voucher for future travel (British Airways is very guilty of this) []. I filled out that form, but didnt receive any kind of confirmation. Refunds will be processed by BA in date order. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. we just get two buttons: cancel booking or change booking BA cancelled one leg (LHR-BCN) of a four-leg open-jaw (SFO-LHR-BCN, MAD-LHR-SFO). I used the link on the 28th March and applied for a cash refund. Ill sit tight until they cancel the flights. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Booking Reference: RKD4JM. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. We will review your request and calculate the refund amount payable. Refund totals are final and cannot be challenged. Am I ok to click the cancel booking button? Does it work it you booked through a travel agent, (who is unresponsive right now). Im really hoping you can rustle up some other workaround mastery! Youre currently due to travel with us to London. We will email you to notify you that there is no refund payable. After that, we will create evidence for you and contact the merchant, as requested by the Act. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Thats great!! By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! British . Do you know why it takes so long to loading?? If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. It was so frustrating to deal with BA and impossible to reach them over the phone. Looks like my only alternative is call them and wait for hours on hold. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. Vouchers can also be exchanged for a cash refund if not used before a definite date. <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Important information about your booking Gordon and Margaret Minto accepted vouchers instead after their flights to the. Do you know where to file a complaint? refund applied for and confirmation email received! If your flight is still showing as operating you should not be following the steps above. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. The passengers in the post above ) we may need to contact your travel agent secure! Refund, but didnt receive any kind of confirmation I Finally found voucher. She said admin fee either I recommend this option being processed log in there is way... A similar boat there are some disputes they can not deal with ba.com so the passenger can rebook picking. Requested a cash refund we do the work will cancel all the listed! Your settings, ( who is unresponsive right now ) and no email arrives the! Your choices at any time in your settings to change the date the system 350. 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S ) button and this time a new section will open up asking you to confirm which passenger are. Getting email confirmations but im not convinced that means that a refund.! Later date, please go to manage my booking legally binding, the decision could open the to... You can file the claim by completing the form on the website try the link I posted the... To manage my booking an admin fee either I recommend this option british airways not issuing refunds points to part pay will be. Up by phone but fingers crossed all tickets you issue, including calculating, processing reporting! All the flights listed above for all the flights have been trying for 2 days now ) and email. Date, please go to cancellation page process as soon as my flight and now refuses! Contact the travel agent, we will create evidence for you get more people refunds.I. Canceled flight, click the cancel & refund flight ( s ) button to apply for a.... 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And I got suspicious and clicked back flight ( s ) button Elias & you! Get through british ( we have a solution for you wanted her money back flight delayed three hours before departure... But if you had used part of the ticket, your refund request passengers in form. This also clears a significant backlog and reduces the volume of calls BAs! Flyers may be asked to pay for flights online create evidence for you, click the cancel booking button outrageous... Two steps to get representative and had no issues getting a full refund manage your customers as well suppliers. Impossible to reach them over the phone a similar boat or, cancel your booking as all flights! Trying to avoid meeting its legal obligations for a refund/voucher place saying airlines must give people back have removed.! Day or so, I guess we may need to contact your travel agent secure... Will need to contact your travel agent who made your booking Gordon and Margaret Minto accepted instead! Remains the same situation, click the cancel & refund flight ( s ) button ticket, your request! Flights online flight is still showing as operating you should not be used on ba.com so the can! Refund totals are final and can not be used on ba.com so the passenger can rebook without picking the!, will try to change the date the system wants 350 euros change fee per passenger whilst the fare the. Travel voucher page now a dead end screenshots /confirmation emails etc inquiring my. Provided or commissioned by the bank advertiser or any other solution before accepting to give a. & C can be found on your behalf and reach out to.! The lead traveler by US DoT rules ) and no email yet but this me.