Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. governing this trial and Microsoft Privacy Statement. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <>
1 Please see Microsoft Cloud Partner Program core benefits for more information. endstream
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Find out how. Driving your success with Microsoft technologies. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>>
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dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. 5 0 obj
Microsoft Unified Support - Built-in Proactive Services List. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Build modern, no-code websites for your business. 7 0 obj
Proactive advisory services, faster response times, and escalation management for business-critical incidents. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Sorry, the email you entered cannot be used to sign up for trials.
Unified Enterprise is designed to help you get the most from your Microsoft investment. endobj
If you've already registered, sign in. This consumption indicates the user preferences. Create a support ticket in the PowerPlatform admin center. WebSupport Services. We're already working on setting up your trial. Contact your local Microsoft Account Representative to get started. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Cant access your account? WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. endobj
Learn about Premier Support End of Sale Get details Follow 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza
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With Play the video WebWhat are the most widely utilized proactive services available? On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. These recommendations include all content types and are personalized for the customer. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. Vendor coordination. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. xMk@9JLvvg
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Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. 0
Supplemental Terms
Learn 2 Available for an additional fee. With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. <>
The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. endstream
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[;b\~=]Ef/O4 Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. Microsoft Support Services are a non-refundable prepaid service. By signing up, you agree to the
The more content is consumed, the more diverse and precise the resulting recommendations will be. Buy now. The recommendations are represented in the visual below and are powered by the Rules Engine service. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. The more content is consumed, the more diverse and precise the resulting recommendations will be. <>
to set up a new trial account instead. DOM roadmaps, reports and reference set equip you to make better decisions faster. The collaborative filter is driven based on proactive services consumed. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
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Each aspect plays a different role within Services Hub. %
Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. All Rights Reserved. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). )
Youll need to buy proactive support credits for any MSFT engineer-led engagement. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebCredits cover multiple vendors, incident types and service requests. endstream
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For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Your team cant implement solo? As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. There are several distinct aspects of the Predictive Proactive recommendation engine. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. h Microsoft Unified Support - Built-in Proactive Services List. hMo0 The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers.
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Proactive recommendations appear within a variety of digital experiences on the Services Hub. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. 586 0 obj
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Your P is comprised of: The minimum contract price is $50,000. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. No account? WebEmail, phone, or Skype. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. endobj
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Premier Support is no longer available for most new or renewing customers. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Transform your most critical solutions for success in a cloud-first world and maximize your investment. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. When new support requests are submitted, case-based recommendations will be made directly against the support request. Get translation when you and a vendor speak different languages. |k|k? To continue with "{{emailaddress}}", please follow these
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US endstream
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WebProduct-specific reactive and proactive support. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Access risk assessment and training resources in select markets. 25 ea Proactive Credits Proactive Credits . The recommendation service measures the similarity between individual support requests and proactive offerings. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endobj
Update research digest for December 2022. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. Plus, a 30% TAM fee. We'll send you an email at when it's ready. Update research digest for November 2022. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Submitted, case-based recommendations will be at a minimum increase the impact of your enterprises most important solutions by solution! And reference set equip you to make better decisions faster this trial and Microsoft Statement! 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