The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. All Messaging Solutions purchases are non-refundable. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. The Contact Center is open seven days a week 24 hours per day. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. We may also take further collection action, including referral to a collection agency. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. Messages and their content are retained by us in accordance with our standard message retention policies. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. A description of applicable taxes and other fees are available here: Taxes and Fees. We refer to these products and services as our Products. This chat history will be cleared once you click the END CHAT button. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). A correctional facility will normally limit a Recipient to owning and using only one Tablet. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Any third-party product and service marks contained on our website are the trademarks of their respective owners. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. PO Box 650757
Securus Debit Account: Western UnionRefundInstructions. la Empresa para almacenar su Informacin de Tarjeta. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration We will notify you of any termination, which will be effective immediately upon our delivery of the notice. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. o realizar pagos por nuestros servicios. How do Idetermine what type of account to make a payment on? Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. NEW! We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. We love to hear the amazing feedback! Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. How Do I Manage my Securus Video Connect Account? We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Can I use both JPay and Securus at the same time? We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Unless you and we agree otherwise, including on whether to conduct arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Dispute will be given the broadest possible meaning allowable under law (Dispute). If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. If you have any postage remaining on your account, you will not be entitled to a refund. Can I make a deposit to their Securus Debit account? Up to $3.00 cash; Up to
We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. PLEASE READ IT CAREFULLY. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Usted puede cancelar esta autorizacin en cualquier momento
Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Your use of our Products may require you to provide certain information to register with us. las Transacciones Recurrentes. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. . crdito para los pagos recurrentes. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Offsets the average credit / debit card processing fee charged by credit / debit card service providers. Serve, Facilities & Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. This team is available 24/7/365. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. Please read them carefully. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Fixing and Improving Our Websites and Products. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Should I fund anAdvanceConnect account or a SecurusDebit account? For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. We will only send you a specific text notification one time. We help family and friends of incarcerated individuals. Name of the facility from which the account holder is receiving calls. The Contact Center is open seven days a week 24 hours per day. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. We guarantee you'll save on Jail Calls, or you can have your money back. Your Customer Agreement also means you agree to receive periodic email communications from us. Payments sent via mail may take seven to ten business days to process. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Internet Service Provider (ISP). Informal Dispute Resolution. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. The inmate phone services vendor has changed from GTL to Securus. inmatesales. Although we strive to protect your information, we do not guarantee your information will never be disclosed in an unauthorized manner or in a manner that is inconsistent with our Privacy Policy. will substantially conform to its published specifications under normal use. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Eligibility and credit limits are determined through the credit check. . Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. That Limited Warranty is described below. How do I block a text message from an inmate? Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Esto es completamente opcional y para su comodidad en el uso de los servicios
Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. (a) No Consequential or Indirect Damages. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. The icon below will link you directly to Securus. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Law Firm and Lawyer Communications Privatization. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? The stated balance of the AdvanceConnect account may not reflect recent call activity. How to set up an account through Securus. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. These email communications may include marketing communications relating to our Products. Refunds are processed within 60 days after your request is received. What can I do to prevent calls from being blocked? proporcionados por la Empresa. These terms do not provide any third party with a remedy, claim, or right of reimbursement. The rules include instructions on how to file an arbitration. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema
Resolute may be reached telephonically at (800) 776-6060. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. PO Box 1109
To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. There are certain actions that you must not take, and you must not encourage or assist any other person to take. We help family and friends of incarcerated individuals. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. The credit check requirement does not apply in Alaska. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de
If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. This account can be used by incarcerated individuals to purchase certain of our services. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again.