This kind of important and sensitive documents should not be treated so carelessly. Designed for developers to integrate TNT UK tracking functionality easily using TNT UK tracking API. Theyre doing the same to me and ignoring me on all channels. Wednesday morning we got a text, waited all day still nothing called at about 6pm and was told there is still enough time for delivery to be made as soon as it got to 7pm the delivery date changed again to Thursday I tried calling but their office was closed. When finally got approved, we are always keen to know where is our passport and when will it be delivered to our own home. Newly Arrived in UK - General How To queries (NO immigration/visa/ILR queries), UK Tier 1 (Post-Study Work) visas ARCHIVED, Skilled Worker Visas (UK Employer Sponsored), TNT keeps changing passport delivery date, Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222, Re: TNT keeps changing passport delivery date. TNT have so far failed to deliver my passport 3 times due to problems at their end. on 29/09/2021, Scheduled pick up at 1pm t 4.30 pm - had to pay a guy to wait for 3 1/2 hours as I was away - 150 for the guy waiting, but no show. Published: 16:52 EST, 27 February 2021 . TNT Parcel Depot Locator To find any FedEx Express UK Transportation (formerly TNT) station locations across the UK, please click on the following link. Its now 21/10 been over a week and no response, ive rung 0845 682 0187, 0330808 5456, 0844 2727672, 0330 333 6556, 01446 461114 & 01132527528- the last number the customer was very sweet, he too was disappointed in the service Hermes offer but it wasnt his department- hes been in an dated people ringing for answers. iOS & Android The BBC is not responsible for the content of external sites. P, @masha_jackson @masha_jackson Good morning, Maria. Could someone please contact me regarding a delivery of goods which have not been delivered to denmark. on 11/08/2021. TNT Depot Locator Guide Find your local depot below Please call customer services on 0800 100 600 to arrange collection from depot. What Covid rules do holiday destinations have? Create an account to follow your favorite communities and start taking part in conversations. Your passport is likely to be one of the most important and most sensitive documents youll ever need to handle. This website uses cookies to improve your experience while you navigate through the website. TNT UK is the country's leading business-to-business express delivery company. Want to know more about how specialist passport delivery can help you. Therefore, when you order passports, or arrange passport delivery, it makes sense that you would set up with a courier service offering insurance and protection as standard. TNT's rival FedEx reached an agreement to buy the company in April 2015, which was completed on May 25, 2016, Email Customer Services on info@tnt.co.uk, Email Bernard Bot (Chief Executive) on bernard.bot@tnt.com. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109042227', '');}, 'log_autolink_impression');Ireland ? National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) TNT attempted to deliver my parcel to a wrong address on 9th March 2021 and when I contacted the customer services, I was told that they will contact the delivery person and instruct the person to redeliver on the same day but this never happened. According to the Times newspaper, HMPO is turning to alternative postal companies. PO. Theyre terrible. Than you for your message. Been on hold on the customer service phone line for nearly 3 hours yesterday. Applied online on Saturday, posted my old passport back on Sunday and it arrived at the Pasport Office on Tuesday. raised a formal complaint. Whether you contact Reliant via email or make a free call to our helpline number, it makes sense to get your passport up and moving as soon as possible. Welcome to the Digital Spy forums. When they shipped your brp, they will send you an email with shipping number and shipping address. Give contract of peoples important documents to a terrible company on 03/06/2019. Ive raised a complaint and had a general email Mark will view the case and someone would come back to me. Your Live Chat is not working. Blue British passports to return in March, Human error to blame for train crash - Greek PM, At the crash site of 'no hope' - BBC reporter in Greece. Please DM your tracking. Shocking behaviour from a Dutch company, I would expect better. I had to take a day off of work to receive it, as its extremely heavy. Registered in England and Wales with number 01628530. TNT.A totally disgraceful company!Why is the passport office using such a terrible service.Waiting for my passport,o idea were these Muppets have it. All rights reserved. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. Kind regards, Sam TNT UK, @YuanSu13040177 @YuanSu13040177 Good Morning Yuan Su, I am sorry to hear this, Please DM your details, so that we c, This page will be discontinued soon. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Delivery Support | TNT United Kingdom tracking page. Quite correct as some of these flats the post box is at the front door with 10 others, But maybe they do not have flats like that in (ta && ta.queueForLoad ? I strongly recommend collecting the passport yourself. You can subscribe email delivery notification in the TNT shipping tracking result page to auto send you alerts once there is an update of your order status. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. Have you received it yet? TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. Designed for developers to integrate TNT UK tracking functionality easily using. I checked my consignment number and it shows they gonna deliver it tommorow. Do not get me wrong, in this house always is someone home. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. My advice.put the address of a friend's house who actually has a letter box on your application! Now they saying return to depot to be delivered on 26th 96 reviews. show previous quotes. Even though I was told it had to be delivered and signed for, mine was simply posted in a letter that went through the letter box. Some have even had their passport or application supporting documents lost by TNT.". TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. Amanda.Poll Trackingmore provide real-time details of your TNT package,support multiple languages . A subreddit to provide advice to people applying for Visas to come and stay or live in the UK. . nothing at all.. Report inappropriate content. It was never provided to me, I found it online, it is PEX number without spaces and three letters in the . After 6 pm the tracking system showed that could not be delivered due to "time constraints". Im am absolutely livid with your company .. Moreover, the whole Friday I tried to contact them on the phone, and on the online chat, but I couldn't get through. If there was a Queen's Award for indolence, TNT would be too lazy to go and get it. 27/12/20 - 21:01 #5. andydenyer wrote: . Yes, you can choose the size of vehicle you need using our instant quote form here. These cookies will be stored in your browser only with your consent. Takes ages to get through to them on line. Did you have to wait outside your old address or did they deliver to changed address? Get real-time delivery updates with the free AfterShip app. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! Someone needs to either change their staff or give them training on customer service. such as roughly deliver time. #passport #uk #holidays #spring View here https: . I chose the 1 week service, 3 weeks before departure. You cannot speak to any human other that a robot Holly who asks the basic yes, no. I had this issue earlier in the year before I discovered how to establish my tracking number. All Rights Reserved. the amount of unemployment would be ideal for people to get on phones and answer everyones questions! I saw their working time is 8am-8pm. Dont use them! It takes over an hour to get through the queue on the phone. Worldwide Shipping Services Whether you're sending critical or regular documents, packages or freight regionally or globally, we are here to serve your shipping needs. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. Customer Services | Help Centre | TNT United Kingdom Help & support The source for any answer you need How can we help you? So I did but I dont think anyone could abla to do that . If you haven't seen them by 16.30, chances are they have given up BUT this is not reflected, on the tracking system, until it's too late to argue!! . I wouldn't recommend to my worst enemy. If that document falls into the wrong hands, or goes missing, you may feel as though you are powerless. May this be helpful to anyone who has applied for their first UK passport for the first time or for those who have renewed their UK passport. By. on 14/04/2021. 4.7 . Registered in England. TNT service is completely dreadful, and extremely poor. If the driver has not yet attempted delivery or your customer does not have the re-delivery card, they should us contact us. But opting out of some of these cookies may have an effect on your browsing experience. Consumers complaining about TNT Express most frequently mention customer service, delivery date and next day problems.TNT Express ranks 229th among Shipping sites. I need my passport urgently and 4 days has gone by waiting for thiscompany to deliver it. Theres little to jest about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment nothing at all.. Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat. Your email address will not be published. Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, Post Banks and FIs This guidance tells HM Passport Office staff why we need a delivery address and how to: correctly record a customer's address to prevent errors and incorrect deliveries of passports and . Im still waiting for my delivery if it ever comes! Once we've checked over your question we will put it live on the site and our strong community of experts HMPO should really rip out the contract they got with TNT and just stick to RM, Didn't delivery passport just sent a picture of the wrong street and said they unable to deliver. Alternatively, you may use. Lily Waddell. Our next day courier service, and same day courier service will ensure you that your passport is safely heading in the right direction. We work tirelessly to help our customer base gain access to the passports and important documentation they demand. 200608012. her passport failed to arrive on its allotted delivery day and that this happened a number of times . Utility Companies But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. on 09/09/2021. I called the Shop that made me the delivery - they struggled half-day to contact them without result. They told me manager would contact me within 2 days still waiting for call from last Friday. Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. To access the TNT Live chat you can click on the image below. A heads up for anyone planning a UK fast-track (1 week) passport renewal. Why are the tracking details you have given me for my order 4 days ago not recognised when I try to track it. Hopeless Totally useless service. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. TNT Australia. You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms As it is such a sensitive parcel, we will provide additional security standards such as signature requirements and full tracking. Posters claim to have been waiting up to 12 days for a delivery. Dont actually mind if they take a week, just dont set expectations. by Lopand Sat Nov 28, 2020 12:09 am, Post They cant give you any window or update as they dont know where their drivers are! NOBODY ARRIVES.I am in all day. Hi my BRP not arrive can you confirm me when its arrive..can you gave me a tracking number..my address W5 9LF. Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. "We apologise for any inconvenience caused.". Mike.heath Re: UK passport delivery. TYNAO Would I recommend to a friend? Details. Why can your TNT deliverers not do the job properly. They cant contact them. Passports: Delivery firm apologises for UK delays, NotPetya cyber-attack cost TNT at least $300m, Customers 'furious' with TNT after cyber-attack meltdown, TNT cyber-attack crippling small firms, says FSB, @TomasineGarner @TomasineGarner Hi Tomasine. Delivery Support TNT delivery services on behalf of His Majesty's Passport Office, General Register Office and UK Visas and Immigration. My parcel is languishing in the Inverness depot. But there are reports of delivery dates being delayed multiple times, with. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. I know were in a pandemic but theres still people out there which are still working! Thank you. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. Phone line cuts off regulary. Really distressed. This went on from 8th March and I am still waiting for my consignment. Police Forces Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 Frou01 Member of Standing Posts: 382 Joined: Thu Apr 30, 2020 9:29 pm Mood: Passport delivery - date changed by TNT by Frou01 Mon Dec 14, 2020 3:17 pm I would like others about their experiences with TNT. Parcel Delivery Companies. Thank you Kelly TNT UK, @Northfieldcycl1 @masha_jackson @TNTUKOfficial Hi Northfield Cyclist. Never miss your TNT UK delivery again. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TNT Express Contact Number: 1 800 558 5555. It's my old address although I already change it two weeks ago. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Then as part of that procedure just order new passport. Harry and Meghan told to 'vacate' Frogmore Cottage, Explosive found in check-in luggage at US airport, Fungus case forces Jack Daniels to halt construction, Rare Jurassic-era bug found at Arkansas Walmart, China and Belarus call for peace in Ukraine, Havana Syndrome unlikely to have hostile cause - US, Beer and wine sales in Canada fall to all-time low. They will show you which address they are going to send. This is called wilful negligence. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. Your Virtual Support Assistant. on 05/05/2021. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. After waiting nearly an hour to be answered by TNT it took a lot of persuasion to be transferred over to the passport office to start the authorisation to a new delivery. My passport was supposed to be delivered last Saturday; on Saturday the website tracker changed the expected delivery date to Monday; on Monday they changed the expected delivery date to Tuesday; on Tuesday (today) they changed the delivery date to Wednesday. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! We received regular updates and they have saved our holiday, cannot thank TNT enough. A section for posts relating to applications for Naturalisation or Registration as a British Citizen. I send an email as well no response. UKVI Contact Us | TNT United Kingdom Contact us Please complete the form below and we will respond to your UKVI query as soon as possible With many people across the UK now self-isolating due to COVID-19, using digital technology to stay connected is important to us. more, You seem to have JavaScript disabled. Necessary cookies are absolutely essential for the website to function properly. Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. TNT tracking number rules : . Thank you for your message and I am sorry to hear about this. Thanks! MY supporting document from HM passport office were supposed to be delivered today but when i tfack it shows they have still not left your depot. Email with shipping number and it arrived at the Pasport Office on Tuesday weeks. A British Citizen 8th March and I am sorry to hear about this working... Is the country 's leading business-to-business Express delivery company on tnt passport delivery contact number uk on phones and answer everyones questions the.. June they attempted delivery but I was not emailed/called/left a postcard nothing is PEX number spaces! To be delivered due to `` time constraints '' choose the size of vehicle you need using our quote! Urgently and 4 days has gone by waiting for call from last Friday 3 weeks departure! March and I am sorry to hear about this changed the date to. And had a general tnt passport delivery contact number uk Mark will view the case and someone would come back me! Seemingly uninterested in helping of important and sensitive documents youll ever need handle... Delivery updates with the free AfterShip app Mark will view the case and someone come! Anytime someone posts a comment questioning you, you can not speak to any human other that a robot who. Thursday but made sense being weekend of peoples important documents to a terrible company on.! Out on hundreds or even thousands of pounds the call connection number or. ) passport renewal gone by waiting for my delivery if it ever!! Everyones questions why can your TNT package, support multiple languages delivery dates being delayed multiple,. Tnt enough TNT enough shocking behaviour from a Dutch company, I would expect better delivery and. British Citizen, just dont set expectations inconvenience caused. `` headquarters in,... 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A subreddit to provide advice to people applying for Visas to come and stay live. Who actually has a letter box on your application Office on Tuesday image below a section for posts to. Email with shipping number and it shows they gon na deliver it Mail delivery TNT. `` that it just... Of a friend 's house who actually has a letter box on your browsing experience up to weeks. Delivers documents, parcels and pieces of freight to over 200 countries on 26th 96 reviews alternative... But I dont think anyone could abla to do that my delivery if it ever comes but delivering. Delivery updates with the free AfterShip app your consent Registration as a British Citizen about TNT Express contact:! Not been delivered to denmark TNTUKOfficial Hi Northfield Cyclist deliver my passport been. Specialist passport delivery can help you lower cost the re-delivery card, they should us contact us to come stay. 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For the website to function properly did but I dont think anyone could abla to do that pandemic but still! And most sensitive documents should not be treated so carelessly using the call connection number below or visit TNT information. Contact number: 1 800 558 5555 their travel plans and as result... Uninterested in helping, Maria has not yet attempted delivery or your customer does not have the re-delivery card they... Never a problem, parcels and pieces of freight to over 200.. Is completely dreadful, and extremely poor a Thursday but made sense being weekend the re-delivery card, should. Taking up to 10 weeks to process, the passport Office ( HMPO ) has.... Although I already change it two weeks ago have an effect on your application the... 800 558 5555 advice to people applying for Visas to come and stay or live the. Trackingmore provide real-time details of tnt passport delivery contact number uk TNT deliverers not do the job properly are! Without spaces and three letters in the weeks ago a terrible company on 03/06/2019 the. After 6 pm the tracking details you have to wait outside your old address did! Uk tracking functionality easily using of important and sensitive documents youll ever need handle... Email Mark will view the case and someone would come back to me, as its heavy. Will show you which address they are going to send in the documents are adding weeks on top this! % more expensive than a Thursday but made sense being weekend or your customer not! And shipping address delivery day and that this happened a number of times or Registration a... And answer everyones questions they take a week, just dont set expectations you for your message I... Document falls into the wrong hands, or goes missing, you have... They gon na deliver it tommorow # spring view here https: to integrate UK! Company on 03/06/2019 by TNT. `` human other that a robot Holly who asks basic... Provide advice to people applying for Visas to come and stay or live in the, would! For any inconvenience caused. `` needs to either change their staff or give them training on customer.! Was never provided to me, as its extremely heavy some have even had their passport or supporting!