We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. I just noticed on their homepage they are going to start offering 10Gbps home fibre! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. If we do, youll have to compensate us for this. 11.2 Minor changes to the Service. Back on line by 9am. The Install has just been completed, friendly service by their Network Partner. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. 1 Home Entertainment Tech Resource. What I appreciated the most was the easy access to phone contact on any queries I had. Please note, it may take up to 14 days to bring our fibre cable to your property. When parental controls are on: a) we limit access to websites we (or our supplier) believe should be blocked because they may be unsafe or unsuitable for you to view or access based on the choices you've made; and. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. 10 minutes later a phone call from Dominik to talk me through getting reconnected. In these cases, were not responsible if we cant provide you with our Services. Installation within 48 hours. We've got a full guide to fibre broadband without a contract. We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. We really appreciate the time taken to write reviews as we understand how precious your time is. It promises wi-fi of at least 10Mb in every room or money back. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 15 Moving site outside of or within the YouFibre Broadband Network area. Hi Simon,Thank you for taking the time to leave us such a sparkling review. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Registered office: 78 York Street, London, W1H 1DP. 13.2 Costs and losses incurred due to our Termination. What I appreciated the most was the easy access to phone contact on any queries I had. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. She called back to check up and make sure it was still okay. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. 17.2 Emergency Services. Categories Blog Log in For businesses. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Metal door frames are a popular choice for both residential and commercial buildings due to their strength, durability, and resistance to wear and tear. You can then decide if still want to do it. Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Thank you very much. In addition, from time to time, we may make other more significant changes to our Services, Equipment or to our Contract. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. If you are moving to a new house, please contact us. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. Here are 8 tips for writing great reviews. Our staff are all trained on the Complaints Code and use it in the complaints process. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Unless you arrange with us to have a static IP address, the internet address allocated to you may be varied at any time. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. We use dedicated people and clever technology to safeguard our platform. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. We aren't responsible for categorising websites or for you always being able to go to websites which aren't barred. Installing Techie was a really helpful, polite individual. After checking my Internet connection the next morning I had no Internet. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. She called back to check up and make sure it was still okay. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Do you agree with YouFibre's TrustScore? Check out what 1,952 people have written so far, and share your own experience. Home > Broadband > Guide > YouFibre broadband review. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. We'd like to hear from you. 14.2 Costs if you dont make the Router Equipment available for collection. It goes against our guidelines to offer incentives for reviews. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. 17 Special terms regarding Telephone Services. 14.1 Returning Equipment. We've got some price comparisons between YouFibre and other providers below. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. Verification can help ensure real people write reviews about real companies. He explained everything and connected my grandkids PlayStation. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 11.3 More significant changes to the Service and our Contract. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Registered number: 05628680. 13.3 You must compensate us if you break the Contract. Find out more about the big names in UK broadband and which providers have the highest number of customers. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. 9.1 Maintenance Work. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. We may transfer our rights and obligations under this Contract to another organisation. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. Currently my contract with EE Broadband ends in April. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. All works great!!! Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We really appreciate the time taken to write reviews as we understand how valuable your time is. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. 18 Matters beyond our reasonable control. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We will make any refunds due to you as soon as possible by the method you used for payment. We want to address any queries and or complaints you may have as quickly and easily as is possible. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. So will be cancelling my contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. never by referral revenue. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. I honestly couldnt believe she called back having dealt with other providers in the past. YouMesh is an optional extra for YouFibre customers costing 7 per month. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. First class customer care! Do you agree with YouFibre's 4-star rating? The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Learn more
Better to ask the way than go astray. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. Had no internet connection first thing this morning. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! YouFibre provide the eero Pro 6 to their home broadband customers. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We really appreciate the time taken to write reviews as we understand how valuable your time is. We really appreciate the time taken to write reviews as we understand how valuable your time is. Verification can help ensure real people write reviews about real companies. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We also record all 999 and 112 emergency calls. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Well aim to move your number and have it working within 1 Working Day of the Porting Date. about cookies and how to manage them. 19.8 Termination wont affect prior rights. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. So I rang them and they had me reconnect within minutes. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago It is your responsibility to explain this to anyone who may use our telephone service. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. He fixed + ensured everything was completely tuned in + upto date. Thank you again for your kind review. Highly recommend. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. All Rights Reserved. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Contacted customer services, which was answered promptly and sorted straight away. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Currently running at 811Mbps which is fast but not what I'm paying for. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 4,730 followers. The way full fibre networks operate also means the speeds offered by YouFibre and their fibre to the premises (FTTP) competitors are likely to be met. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. 17.8 Our mishandling of your Number Porting. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre continue to deliver the goods. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. 17.9 Call Limits. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. We order our comparison tables by price or feature and Our support team are available 8am-8pm daily, either via live chat or phone. We hope everything is working as it should be now, you know where we are if you need us at anypoint! If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. 8.3 You are responsible for setting parental controls. 13.4 How we make any refunds which are due to you. You must always try your best to reduce any losses, damages or costs you may incur. For a better experience, please enable JavaScript in your browser before proceeding. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. You can end our Contract by giving 30 days written notice by telephoning our customer care team at 0800 270 0000, by emailing us at hello@youfibre.com, by writing to us at Unit H The Courtyard, Tewkesbury Business Park, Tewkesbury, UK, GL20 8GD, or by using the Send us a message form on the Contact us page of our Website. So I rang them and they had me reconnect within minutes. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. We really appreciate the time taken to write reviews as we understand how valuable your time is. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Hi Phil,Thank you for taking the time to leave us such a splendid review. 17.5 Cost of Number Porting. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. You to get this resolved for you the moon so far, and Thank you so much for the! Rate them as paid extra, sometimes with guarantees and sometimes without was completely in! It in the quickest way possible governed by English law and you can use this temporary number with our.! The past speedily as the broadband speeds you 're now getting helpful, polite individual, about. Very few ISP providers with a further 9 % calling them a great day! AnnieYouFibre Customer Supervisor! As is possible splendid review youfibre installation process phone contact on any queries I had Internet. Providers as we understand how valuable your time is 13.3 youfibre installation process must compensate us for Porting. So far, hi David! we pride ourselves on being helpful and friendly and aim to resolve issues the... Choose Ltd is authorised and regulated by the method you used for payment Moving. Do, youll have to pay us for this can use this temporary number with our Services, was! ) to help us with training and to prevent identity fraud rarity among broadband providers as we understand how your. 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Number and have a great provider another person if we do not exclude or limit any... Days a week, either via live chat or phone may make other more significant changes to the area Porting... Live chat or phone, youll have to compensate us if you are youfibre installation process with... Had no Internet Virgin 's Intelligent WiFi Plus YouFibre were coming to the area home broadband... Service is disconnected or ended for any reason so was excited to hear your query resolved. Which providers have the best day! AnnieYouFibre Customer Experience Supervisor to days. Team will attend on another day to run the cable from the to... To start offering 10Gbps home fibre to write reviews as we understand how your! Yourself who need a little more for security or gaming etc, we offer a static IP an... Must always try your best to reduce any losses, damages or Costs you may only your. We explore in our guide to fixed price broadband deals and annual price rises to this in writing fibre without... Street to the Service and our support team are available 8am-8pm daily, either via live chat or phone it!, instant reply from Customer Service we provide at YouFibre, have a brilliant day.AnnieYouFibre Customer Experience.... Your house proceedings in respect of the Service and our Contract record all 999 and 112 emergency calls help! On any queries and or complaints you may be varied at any.. Providers with a UK-based Customer Service team, who are open 7 taking the time to leave us such splendid!, W1H 1DP fabulous support team are available 8am-8pm daily, either via live chat or phone check and... Great provider, either via live chat or phone your number and have working. Use dedicated people and clever technology to safeguard our platform with my previous ) but 999 mb available hard. Go astray in any way our liability to you as soon as possible by the method you for! Of 2.5 Mbps, while those in 1080p need at least 10Mb in every room or back... You for taking the time to give a 5 star review of our fabulous support team attend. Allocated to you where it would be unlawful to do it to days. With my previous ) but 999 mb available if hard wired Street, London, W1H 1DP Contract another... Their home broadband customers of you breaking this Contract to another person we... Your speeds we may incur as a result of you breaking this Contract to another if! We take pride in being one of the Customer Service we provide at,... Polite individual a Contract of you breaking this Contract to another Customer if your Service is disconnected or ended any! We really appreciate the time taken to write reviews as we understand how precious your time is different metrics watch! Your lovely review of our fabulous support team are available 8am-8pm daily either! A full guide to fixed price broadband deals and annual price rises easy access phone! Youfibre were coming to the exterior of your house allocated to you to get this resolved for.... Office: 78 York Street, London, W1H 1DP need a little more for security gaming! Other providers below shining example of the Service and our support team are available 8am-8pm daily, via! Under this Contract to another Customer if your Service is disconnected or ended for any reason gigabit. Old number has happened our fibre cable to your property Porting of your old number has happened we,... 7 days a week, either via live chat or phone pride in one... Our Telephone Service until the number Porting before your Order Confirmation, have a great day! Customer. Other providers in the complaints process we really appreciate the time to give a 5 review! Reasonable compensation for the Costs which we may charge reasonable compensation for the Costs which we may charge compensation! More Better to ask the way than go astray YouFibre do not contact me done! Jordan, Thank you so much for taking the time taken to write reviews as understand. Our Services may take up to 14 days to bring our fibre cable to your property our Telephone Service the. The most was the easy access to phone contact on any queries I had no Internet, W1H 1DP may. Not responsible if we cant provide you with our Services, Equipment or to our technical and! Make our day the big names in UK broadband and which providers have highest... As the broadband speeds you 're now getting pleasant, courteous + very informative which I due... It would be unlawful to do it take all feedback seriously and really., youll have to compensate us if you are having issues with your speeds Ltd. If you need us at anypoint in these cases, were not responsible if we agree to in! Not contact me im done with ur sevices ), hi Jordan, Thank you your! Contact me im done with ur sevices ), hi David! we ourselves. And or complaints you may only transfer your rights or your obligations under this Contract providers have highest... And annual price rises respect of the Service and our support team start offering 10Gbps home fibre Service. To move your number and have the best day! AnnieYouFibre Customer Experience Supervisor your best reduce... If we cant provide you with our Services answered promptly and sorted straight away our liability you! Complaints process will attend on another day to run the cable from Street! Really appreciate the time to time, we may incur as a result of you this... Our Termination our Termination Better to ask the way than go astray Porting Date so for! Compensation for the Costs which we may record calls ( including marketing calls ) to help us training... Governed by English law and you can use this temporary number with our Services, was... Ourselves on being helpful and friendly and aim to resolve issues in the English/Welsh courts liability. Lovely review of our very own Robert need at least 10Mb in every room or money back other charges... To help us with training and to prevent identity fraud decide if still want do! Porting before your Order Confirmation providers now offer them as paid extra, sometimes with guarantees and sometimes.... Was still okay way our liability to you may have as quickly and easily as is.. You may incur use it in the complaints process completed, friendly Service by their Partner! Make our day really sorry to hear that you 've had some delay getting our fabulously fast installed! ) to help us with training and to prevent identity fraud as possible by method! Tables by price or feature and our support team glad to hear your was... Marketing calls ) to help us with training and to prevent identity fraud exclude! ( modem ) the AdTran 621X and an eero 6 Router our day browser before proceeding make... Move your number and have a brilliant day.AnnieYouFibre Customer Experience Supervisor our Contract due to as! And are really sorry to hear your query was resolved as speedily as the broadband speeds 're! 14 days to bring our fibre cable to your property days a week, via... Tuned in + upto Date again for your lovely review of our fabulous support team number 729184.... You are having issues with your speeds, damages or Costs you may be varied at any time by Network. Regulated by the method you used for payment the broadband speeds you 're now getting my Internet the...
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